Terms of Service
Terms and conditions for using UrbanSolutions
Last updated: March 2026
1. Acceptance of Terms
By accessing and using the UrbanSolutions website, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
2. Services
UrbanSolutions is a managed service marketplace that connects clients with verified service professionals for home and office projects. We facilitate the process including project management, escrow payments, and quality assurance.
3. Escrow Payments
All project payments are processed through our escrow system. Funds are held securely and only released upon client approval of completed work milestones. A service commission is deducted from each transaction.
4. Quality Guarantee
All services delivered through UrbanSolutions carry a warranty period. Our guarantee fund provides additional protection for clients in the event of post-completion issues.
5. Dispute Resolution
In the event of a dispute, UrbanSolutions provides an independent complaint resolution process. Both parties may submit evidence, and our team will make fair, evidence-based decisions.
6. Limitation of Liability
UrbanSolutions serves as a managed marketplace and is not directly responsible for the quality of work performed by service professionals. However, we actively manage projects and provide recourse through our guarantee fund and dispute resolution process.
7. Contact
For questions about these terms, please contact us at admin@urbansolutions.com.ng.